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12/17/2009
call Center
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Dec 17, 2009 8:39:41 PM
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WWW.CALL4PEACE.COM B2B LEADS AND MARKETING PRO PHILIPPINES
Hello contact center A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data...
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